At Greyvale & Co, we want you to be fully satisfied with your purchase. If your order isn't quite what you expected, the information below outlines our process for returns, refunds, cancellations and exchanges.
Key Information
Return period
30 days from the delivery date
Return shipping costs
Covered by the customer
Restocking fee
Not applicable
Refund processing time
Within 7 days after receiving the returned item(s)
Exchanges
Accepted
This policy is subject to our Terms of Service
Return Procedure & Window
Items can be returned within 30 days from the delivery date. Unfortunately, returns requested outside this period cannot be accepted.
To initiate a return, please contact us at support@greyvaleandco.com. We will provide step-by-step instructions for returning your item(s).
Before sending anything back, please ensure that:
-
unused and unwashed
-
tags are attached
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original packaging
Pack the return securely and send it using a reliable, preferably tracked, shipping service. The return shipping cost is the responsibility of the customer.
Cancellations
If you wish to cancel your order, please email support@greyvaleandco.com as soon as possible. We will make every effort to process your request. Once an order has been processed, cancellations are no longer possible.
Damaged or Incorrect Items
If you've received a damaged or incorrect item, please email us at support@greyvaleandco.com and include clear photos of the issue. After review, we will offer a suitable solution this can include sending a corrected item or a replacement at no additional costs.
Refunds
Refunds are issued once your returned item has been received and inspected. The amount will be refunded to your original payment method within 7 days.
No restocking fees apply.
Exchanges
If you would like to exchange an item, please email support@greyvaleandco.com within 30 days of the delivery date. Include your order number and details of the item you wish to exchange.
Items must be unused, unwashed, and returned with original tags and packaging in place. We will guide you through the next steps.
For any questions or support requests, please reach out to us. We'll be more than happy to assist.
Greyvale & Co is an online clothing store for both men and women. It is operated and owned by OMNI MARKETING LIMITED, a company based in the United Kingdom.
Registration Number: 16585610
DUNS Number: 233981650
Address:
71–75 Shelton St, London WC2H 9JQ, United Kingdom
Customer Service Hours:
Monday to Friday: 09:00-17:00 GMT
Email: support@greyvaleandco.com
Phone: +447832623381
Contact Form